Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice
  • All notices from Panther RV Products to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Panther RV Products shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:

    3801 S Truman Rd #4
    Washougal, WA 98671

    Delivery shall be deemed to have been made by You to Panther RV Products five (5) days after the date sent.

  • Copyright
  • All content appearing on this Web site is the property of:

    Panther RV Products
    3801 S Truman Rd #4
    Washougal, WA 98671

    Copyright © 2009-2017 Panther RV Products. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2009-2017 Panther RV Products. All rights reserved.

  • Trademarks
  • All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Panther RV Products. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Panther RV Products or any third party, except as expressly granted herein.

  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Panther RV Products and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Panther RV Products believes that customer conduct violates applicable law or is harmful to the interests of Panther RV Products and its subsidiaries.

  • Privacy Policy
  • Panther RV Products use of personal information that you may submit to Panther RV Products through this Web site is governed by the Panther RV Products Privacy Policy.

  • Shipping & Delivery
  • United States Domestic Shipping: This shipping method is for United State Residents only, Domestic Shipping will be shipped by our choice of carrier at the lowest price. Please notify us if a certain carrier does not deliver to your location. All orders are shipped within two business days M-F, you will be notified via email if complications occur. Panther RV Products strives to ship orders as fast as possible, however we are not responsible for any delays in any form.

    Shipping outside the 48 states: Our prices and discounted delivery offers apply to the contiguous 48 states only. We can offer shipping to AK, HI, PR and Canada for an additional fee. Canadian residents may be charged additional taxes if applicable. Customs and tariffs are the responsibility of the customer. While many destinations are considered US Territories, shippers consider them to be international, and higher rates still apply.

    Oversized items: Some items do not qualify for free shipping because of their dimensions or weight. Such items will be clearly marked. If an item has any component with a shipping weight over 150 lbs., it will need to be sent via freight. It is the customer's responsibility to assist the driver to unload such items. The customer will incur surcharges on FedEx residential deliveries of oversized items. If a business delivery address is not available to you, we can send the shipment to the nearest freight dock which will usually avoid additional shipping surcharges. Oversized items cannot be shipped to a PO Box, military APO/FPO or international address.

    Lift Gate Service Option: The lift gate service is offered by the freight company to assist with off-loading of your merchandise at delivery without the use of a forklift. The standard freight tractor-trailer trucks do not have lift gates, so your order will be transferred to a smaller truck with a lift gate. This will get your order to the ground behind the truck at which point you will need to have a hand truck, a dolly, or assistance to relocate the item on your property. This Service is used most often with freight items being delivered to a residential address. If you utilize this service there is an additional fee on top of the residential shipping charge.

    Availability: In the rare occurrence that a product is out of stock, we will notify you via telephone or email to advise you of the expected delay, and to provide you with your options. You can choose to wait for the item, select an alternative, or cancel your order. Out of stock items will be shipped as soon as they become available. If an item is on manufacturing hold and is unavailable for more than 30 days, the order will be cancelled, and you will be contacted by email. Order delivery times may be delayed due to circumstances such as credit authorization, backorders, or insufficient/inaccurate information provided during the order process. You will be contacted via phone or email should such a condition arise. Some items may require that the shipping address match the billing address on the credit card that you are using to place the order. This helps protect you from fraud because the address you enter is verified. Panther RV Products reserves the right to hold any order for a security review. If your order is affected, you will be notified within two business days.

  • International
  • Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details. Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Panther RV Products is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

    The majority of products sold by Panther RV Products are warrantied within the United States, be aware that some manufacturers do not honor warranties outside of the United States and required shipping to be paid by the customer. Panther RV Products is not responsible for any manufacturer defects and will not cover shipping cost for warranties.

  • Sales Tax
  • Panther RV Products charges sales tax to Washington State Residents only for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped from.

  • Warranties
  • Warranties
    Panther RV Products is not responsible for any manufacture defects or warranty issues. We can assist you in filing a manufacture warranty by providing manufacturer contact information and an original invoice. Panther RV Products is certified in most of the products we sell and we can handle warranties at our location, manufacturers do not cover shipping charges to and from our location.

    DISCLAIMER OF WARRANTIES -- Goods are warranted by manufacturer(s) only. Panther RV Products is not liable for any direct or indirect consequential damage or injury of any kind.

    The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are many products, programs, offerings, or technical information described in this Web site. Panther RV Products makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the content on this web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Panther RV Products SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Panther RV Products BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

    -- OR Depending on State --

    The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the manufacturer only, and not by Panther RV Products.

    The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Panther RV Products is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.

    The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Panther RV Products.

    The inclusion of material on this server does not imply any endorsement by Panther RV Products, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

    A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Panther RV Products tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

  • Return Policy
  • Damaged Items: For shipping errors or damaged items, you have 7 business days from the date you received the item(s) to contact us to notify us of the error. If you need to return an item due to a shipping error, listing error or any other error at the fault of Panther RV Products, please notify us immediately and a pre-paid return label will be sent to you. Once the item is received by us, a full credit will be issued. For damaged items due to shipping, we will file a claim with the shipping carrier and replace the part for you at no charge.

    Returns: If, for any reason, you are not 100% satisfied with your purchase, you may request to return the item within 30 days from the date your order was received for a refund. A 15% re-stocking fee will be applied to any return that is not an error of our company. We will refund to the original purchaser, less a 15% restocking fee, for all unused/undamaged items if returned with the original box, packaging, all manuals and accessories within 30 days of receipt. Shipping costs are the responsibility of the customer if the reason for the return is not the fault of Panther RV Products. We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund within 7 business days of our receipt of the product in question. Refunds will be in the same form previously accepted for payment.

    RMA: A Return Merchandise Authorization (RMA) is required for any return. To request a RMA number you may call customer service at 360-693-9167 or email at sales@panther-rvproducts.com, Monday–Friday 8:30am PST to 5:30pm PST. Please have your order number, name on the order, and reason for the return when
    calling us for the RMA. An RMA must be signed and included with the item before returning. Any packages that arrive at our location without a RMA Form could be lost or may take more than 60 days to be processed. All returns must be sent prepaid. No collect shipments will be accepted.

    Undeliverable Address: Any orders returned to Panther RV Products due to an undeliverable address or the package is not picked up by the customer will be subject to a 10% restock fee. Packages refused by the customer or stopped mid transit will be subject to a 10% restock fee.

  • Store Hours
  • Customer service is available Monday-Friday 8:30am-5:30pm PST and Saturdays from 9am-2pm PST. You may also send us a message to our email address: sales@panther-rvproducts.com

  • Miscellaneous
    Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Panther RV Products and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

    GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Panther RV Products shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

    You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Panther RV Products reserves the right to change its payment procedures at any time without prior notice to you

    MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Panther RV Products with respect to this Web site. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Panther RV Products with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Panther RV Products. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.